Terms of Use — Me Ajuda

1Acceptance

These Terms of Use govern your use of the Me Ajuda app ("app"), provided by Redarock (57.227.642 RODRIGO AUGUSTO FERREIRA FERNANDES, CNPJ 57.227.642/0001-45). By creating an account or using the app, you agree to these terms and to the Privacy Policy ( https://redarock.com.br/en/apps/me-ajuda/privacy ). If you do not agree, do not use the app.

2Minimum age

You must be at least 18 years old to use the app. The app is rated 18+ in the stores, and by using it you confirm that you are of that age.

3Acceptable use

When using the app, you agree not to:

• Break the law or infringe the rights of others.
• Attempt to access systems, accounts or data without authorization, or interfere with the app.
• Use bots, scripts or automated means to gain an advantage or collect data.
• Copy, modify, sell or commercially exploit the app without permission.
• Use the app in an automated way or to resell the answers.
• Try to make the artificial intelligence teach how to break into someone else’s phone or account.

4AI-generated content

Me Ajuda answers are written by artificial intelligence (Claude, by Anthropic) from your question, your phone model and, if you send one, a screenshot. They may contain mistakes, because menus change between brands and versions. Check each step on screen before tapping and never give passwords, codes or bank details to anyone because of an answer. Me Ajuda does not teach operations inside banking and payment apps.

If you find something incorrect, offensive or inappropriate, use the report option in the app or contact us at the support email.

5Free questions and subscription

• Without a subscription, you can ask 3 questions per day. The count resets at midnight (Brasília time). Follow-up questions and "It didn’t work" for the same question do not count as a new question.
• The Me Ajuda Ilimitado subscription (monthly or yearly) removes the daily limit, within reasonable personal use, to prevent automated abuse.
• During the yearly plan’s free trial, if you do not cancel at least 24 hours before it ends, the subscription is charged automatically. You can cancel on Google Play or the App Store at any time.
• Refunds are decided by Google Play or Apple, under the policy of the store where you bought. If you have a problem, contact us first: we want to fix it.

6Purchases and subscriptions

• Payments are processed by Google Play or the App Store and are subject to their rules.
• Subscriptions renew automatically at the end of each period unless cancelled at least 24 hours before renewal.
• You can manage or cancel subscriptions in your Google Play or App Store account settings. Deleting the app or your account does not cancel a subscription.
• Refund requests follow the policies of the store where the purchase was made, without prejudice to your consumer rights.

7Intellectual property

The app, its brand, design, code and original content belong to Redarock or its licensors. You receive a personal, limited, non-exclusive and revocable license to use the app under these terms.

Me Ajuda answers are generated by artificial intelligence and may contain mistakes: menus change from one phone to another. Me Ajuda never asks for passwords, codes or payments. It is not affiliated with Google, Samsung, Motorola, Xiaomi, Apple, WhatsApp or Anthropic; trademarks belong to their owners.

8Suspension and termination

We may suspend or terminate accounts that violate these terms, put other users at risk or are used fraudulently. We may also change or discontinue the app, in whole or in part.

9Limitation of liability

The app is provided "as is". We work to keep it available and accurate, but do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, we are not liable for indirect damages arising from use of the app. Nothing in these terms limits rights you have under applicable consumer protection laws.

10Changes to these terms

We may update these terms. The last update date is shown at the top of this page, and material changes will be communicated in the app. Continuing to use the app after changes means you accept them.

11Governing law

These terms are governed by the laws of Brazil, without prejudice to mandatory consumer protection rules of your country of residence.

12Contact

Questions about these terms can be sent to:

Contact: redarock.apps@gmail.com