This page explains how to erase your Me Ajuda data. The app, developed by Redarock, has no sign-up: your account is an anonymous identifier with no name, email or phone number.
1Data on your device
text size, voice on or off and whether you have seen the welcome screens. Your voice audio is turned into text by Android itself and never reaches us: we only receive the text. stay only on your device. To erase them right away, uninstall the app or clear its data in your phone settings.
2In the app
Open Me Ajuda and go to Settings > Delete my data. Deletion is confirmed immediately.
3Without the app, by email
- Send an email to the address below with the subject "Delete data — Me Ajuda".
- Since the app has no name or email, include the order number shown on your Google Play or App Store receipt, if you subscribed. It lets us find the data tied to your account.
- Without a purchase, we cannot safely link an email to an anonymous account. That is why the in-app option, which erases everything immediately, is the best way. If you have already uninstalled the app, the history keeps only the last 20 questions and technical records disappear within 30 days; write to us anyway telling us when you used the app and we will do our best to find and erase the rest.
- We will confirm receipt and complete the deletion within 30 days.
Contact: redarock.apps@gmail.com
4Data that is deleted
When your account is deleted, we permanently erase:
- Anonymous identifier created by the app, device platform and usage dates
- Text and files you submit to artificial intelligence features
- Content reports you submit
- Technical data and crash reports (device model, OS, app version)
- Technical usage records (creations requested, failures, purchases, reports and errors, without photo content), tied to your identifier
This action cannot be undone.
5Data that may be kept
- App access logs, for 6 months, as required by the Brazilian Internet Civil Framework (Law No. 12,965/2014, art. 15).
- Anonymized information and aggregated statistics that do not identify you.
- The subscription purchase record (purchase identifier, plan and period), for the period required by tax and consumer protection laws.
- Technical usage records, which are deleted automatically 30 days after they are created.
- Data needed to comply with legal obligations or defend legal claims, for the required period.
- Purchase records kept by Google Play or the App Store under their policies. Deleting your account does not cancel active subscriptions: cancel them in the store first.
6Delete only some data
To delete only part of your data without deleting your account, email the same address describing what you want removed.
Contact: redarock.apps@gmail.com