1Contact us
Send an email describing the issue. If possible, include your phone model, operating system (Android or iOS) and app version.
Contact: redarock.apps@gmail.com
On this page
Need help with Me Ajuda? Get in touch. We reply within 2 business days.
2I found wrong or inappropriate content
Use the report option inside the app, on the content itself. We review every report. You can also email us.
3Purchases and subscriptions
Purchases and cancellations are managed in your Google Play or App Store account. For refunds, follow the policies of the store where you made the purchase.
4The step does not match my phone
Tap "It didn’t work" and tell us where you got stuck, or send a screenshot: the answer is redone for what you are seeing. If it still does not work, tap "Send to my son" to share the question on WhatsApp, or "This answer is wrong" to let us know.
5The "Open this screen" button did nothing
Some brands hide certain screens. In that case the app shows the menu path instead of the button. Follow the written path and then come back to Me Ajuda.
6How to delete my data
In the app, tap Settings > Delete my data and confirm twice. Your history, quota and reports are erased immediately. Cancel your subscription in the store first: deleting your data does not stop billing.
7Did Me Ajuda ask for a password or code?
We never ask for passwords, codes, payments or bank details. If someone asks for that claiming to be Me Ajuda, it is a scam: do not reply and write to the email above.
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