This Privacy Policy explains how the Me Ajuda app ("app") handles your personal data, in accordance with the Brazilian General Data Protection Law (Law No. 13,709/2018 — LGPD) and other applicable laws.
By using the app, you confirm that you have read and understood this policy.
1Who controls your data
The app is developed and operated by Redarock (57.227.642 RODRIGO AUGUSTO FERREIRA FERNANDES, CNPJ 57.227.642/0001-45, Rio de Janeiro, Brazil), which is responsible for decisions about the processing of your personal data.
For any privacy matter, including contacting our data protection officer, use the email below.
Contact: redarock.apps@gmail.com
2Data we collect and why
- Anonymous identifier created by the app, device platform and usage dates: used to keep your access and subscription without asking you to sign up. It contains no name, email or phone number.
- Text and files you submit to artificial intelligence features: used to generate the responses you requested.
- Content reports you submit: used to review and fix incorrect or inappropriate content.
- Purchase history and subscription status: used to unlock purchased features. Payment details (such as cards) are handled by Google or Apple and never reach us.
- Technical data and crash reports (device model, OS, app version): used to find and fix errors.
- Technical usage records (creations requested, failures, purchases, reports and errors, without photo content), tied to your identifier: used to investigate and fix problems and prevent abuse. They are kept for 30 days and then deleted automatically.
We do not collect precise location, contacts, photos, microphone or camera data unless listed above.
3No sign-up
The app does not ask for your name, email or phone number. Your account is an anonymous identifier created automatically on your device.
text size, voice on or off and whether you have seen the welcome screens. Your voice audio is turned into text by Android itself and never reaches us: we only receive the text. are stored only on your device, not in our database. They are erased when you uninstall the app.
4Legal bases
- Performance of a contract: to provide the app features.
- Legitimate interests: for security, fraud prevention and improving the app, always respecting your rights.
- Legal obligations: to keep records required by law.
5Who we share data with
We do not sell your data. We only share it with service providers that operate the app on our behalf, under contract and with data protection obligations:
6Your question, the screenshot and artificial intelligence
- To answer, our server sends Anthropic (the company behind the Claude artificial intelligence, in the United States) the text of your question, your answers to follow-up questions, your phone brand, model and Android version and, only if you choose to send one, a screenshot. Anthropic processes this data only to generate the answer, under its commercial API terms, which do not allow using it to train its models.
- Before the first screenshot, the app shows a notice explaining where it goes. Tip: do not send screenshots of screens showing passwords, codes, conversations or bank details.
- The app never reads your screen on its own, does not access your conversations, contacts or photos, and does not record your voice audio.
7International transfers
Our providers may store and process data on servers outside Brazil, such as in the United States. In those cases, transfers are made with appropriate safeguards as required by articles 33 to 36 of the LGPD.
8How long we keep data
- Questions and answers: the last 20 stay in your history; older ones are deleted automatically.
- Screenshots: used only while answering and never stored by us.
- "This answer is wrong" reports: until you tap "Delete my data".
- Technical usage and crash records: 30 days.
- When you tap "Delete my data", everything is erased immediately; email requests are completed within 30 days.
- App access logs are kept for 6 months, as required by the Brazilian Internet Civil Framework (Law No. 12,965/2014, art. 15).
- Data may be kept longer only when required by law, to defend legal claims, or in anonymized form.
9Your rights
You may request at any time:
- Confirmation that we process your data and access to it.
- Correction of incomplete, inaccurate or outdated data.
- Anonymization, blocking or deletion of unnecessary or unlawfully processed data.
- Data portability.
- Deletion of your data and account.
- Information about who we share your data with.
- Withdrawal of consent, where applicable.
10How to delete your data
See how to erase the data on your device and request deletion of the data we keep at: https://redarock.com.br/en/apps/me-ajuda/delete-account
11Security
We use technical and organizational measures to protect your data, such as encrypted connections (HTTPS), access control and database security rules. No system is completely secure, but we work to reduce risks and will report relevant incidents as required by law.
12Children
The app is not directed to children under 18, and we do not knowingly collect data from people under that age. If you are a parent or guardian and believe a child has given us data, contact us so we can delete it.
13Changes to this policy
We may update this policy. The last update date is shown at the top of this page, and material changes will be communicated in the app.
14Contact and complaints
Contact us at the email below. You also have the right to lodge a complaint with the Brazilian Data Protection Authority (ANPD): https://www.gov.br/anpd
Contact: redarock.apps@gmail.com