1Contact us
Send an email describing the issue. If possible, include your phone model, operating system (Android or iOS) and app version.
Contact: redarock.apps@gmail.com
On this page
Need help with Capilu? Get in touch. We reply within 2 business days.
2I forgot my password
On the login screen, tap "Forgot password" and follow the instructions sent to your email. Check your spam folder too.
3I found wrong or inappropriate content
Use the report option inside the app, on the content itself. We review every report. You can also email us.
4Purchases and subscriptions
Purchases and cancellations are managed in your Google Play or App Store account. For refunds, follow the policies of the store where you made the purchase.
5I changed phones and my photos are gone
Photos stay only on your device unless you turn on the cloud copy in Settings. With the copy on and the same account, they come back on your new phone. Your routine comes back if you sign in with the same account.
6The reminder did not arrive
Check that Capilu notifications are on in your phone settings and open the app once, so it can schedule the reminders again. In silent mode, the notification appears without sound.
7How to cancel
Subscriptions are cancelled in the store where you bought them, in your account settings. Deleting your account or the app does not stop billing.
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