Delete account and data — Capilu

Last updated: November 4, 2026

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This page explains how to delete your Capilu account, developed by Redarock, and what happens to your data.

1In the app

Open Capilu and go to Settings > Delete account. Deletion is confirmed immediately.

Send an email to the address below from the email registered on your account.
Use the subject "Delete account — Capilu".
If you no longer have access to that email, include the account email and your display name so we can confirm the account is yours.
We will confirm receipt and complete the deletion within 30 days.

When your account is deleted, we permanently erase:

Account email and password
Anonymous identifier created by the app, device platform and usage dates
Hair profile and routine (questionnaire answers, cycles, washes, products with name and time, reminders and notes)
Hair and product photos, only if you turn on the cloud copy
Technical data and crash reports (device model, OS, app version)
Technical usage records (creations requested, failures, purchases, reports and errors, without photo content), tied to your identifier

This action cannot be undone.

App access logs, for 6 months, as required by the Brazilian Internet Civil Framework (Law No. 12,965/2014, art. 15).
Anonymized information and aggregated statistics that do not identify you.
The purchase record (purchase identifier, plan and period), for the period required by tax and consumer protection laws.
Technical usage records, which are deleted automatically 30 days after they are created.
Data needed to comply with legal obligations or defend legal claims, for the required period.
Purchase records kept by Google Play or the App Store under their policies. Deleting your account does not cancel active subscriptions: cancel them in the store first.

To delete only part of your data without deleting your account, email the same address describing what you want removed.