1Contact us
Send an email describing the issue. If possible, include your phone model, operating system (Android or iOS) and app version.
Contact: redarock.apps@gmail.com
On this page
Need help with Fofoto? Get in touch. We reply within 2 business days.
2I found wrong or inappropriate content
Use the report option inside the app, on the content itself. We review every report. You can also email us.
3Purchases and subscriptions
Purchases and cancellations are managed in your Google Play or App Store account. For refunds, follow the policies of the store where you made the purchase.
4How to report an image
Open the result (or the history), tap "Report", pick a reason and send. The image disappears immediately and we review it within 48 hours. If you appear in an image you did not authorize, even if you do not use the app, write to the email above.
5How to delete my data
In the app, tap Settings > Delete account and data. Your photos, saved people, results and credits are erased immediately. Cancel your subscription in the store first: deleting the account does not stop billing.
6A creation failed
When the AI cannot generate the image, your credits come back automatically and a "Try again" button appears. Photos with the face looking forward and well lit give the best results.
7Why the image has a watermark
Every Fofoto image is created by AI and carries the "Made with AI" mark, so no one mistakes it for a real photo. With a subscription, the mark becomes a small badge in the corner.
8Withdraw consent
In Settings, you can withdraw consent to send photos to the AI. The app stops generating images until you accept again.
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