1In the app
Open Fofoto and go to Settings > Delete account and data. Deletion is confirmed immediately.
On this page
This page explains how to erase your Fofoto data. The app, developed by Redarock, has no sign-up: your account is an anonymous identifier with no name, email or phone number.
2Without the app, by email
- Send an email to the address below with the subject "Delete data — Fofoto".
- Since the account has no name or email, include the order number shown on your App Store or Google Play receipt, if you subscribed. It lets us find the data tied to your account.
- Without a purchase, we cannot safely link an email to an anonymous account. That is why the in-app option, which erases everything immediately, is the best way. If you have already uninstalled the app, photos sent for each creation are deleted on their own within 72 hours; write to us anyway telling us when you used the app and we will do our best to find and erase the rest.
- We will confirm receipt and complete the deletion within 30 days.
Contact: redarock.apps@gmail.com
3Data that is deleted
When your account is deleted, we permanently erase:
- Anonymous identifier created by the app, device platform and usage dates
- Photos you upload and the images and videos generated from them
- Saved people (a name or nickname you choose, such as "my mom", and up to 5 reference photos each)
- Text and files you submit to artificial intelligence features
- Device identifier for notifications
- Technical data and crash reports (device model, OS, app version)
- Technical usage records (creations requested, failures, purchases, reports and errors, without photo content), tied to your identifier
This action cannot be undone.
4Data that may be kept
- App access logs, for 6 months, as required by the Brazilian Internet Civil Framework (Law No. 12,965/2014, art. 15).
- Anonymized information and aggregated statistics that do not identify you.
- Reports you sent or that involve your results, with the copy of the reported image, for up to 90 days to complete moderation.
- The subscription purchase record (purchase identifier, plan and period, no photos), for the period required by tax and consumer protection laws.
- Technical usage records, which are deleted automatically 30 days after they are created.
- Data needed to comply with legal obligations or defend legal claims, for the required period.
- Purchase records kept by Google Play or the App Store under their policies. Deleting your account does not cancel active subscriptions: cancel them in the store first.
5Delete only some data
To delete only part of your data without deleting your account, email the same address describing what you want removed.
Contact: redarock.apps@gmail.com
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